At TaxiWaleBhaiya, we value our customers and strive to provide a smooth and reliable ride-booking experience. This Payment & Refund Policy explains how payments are processed and how refund requests are handled.
1. Payment Process
- All rides must be paid for using the available payment methods (cash, card, or online payment gateway).
- You will receive a confirmation of your payment along with ride details once your transaction is successfully processed.
- In case of any payment failure, please reattempt the payment or contact our support team for assistance.
2. Eligibility for Refund
You may request a refund under the following circumstances:
- You were charged incorrectly or more than once for the same booking.
- Your ride was canceled by us and payment was already processed.
- You experienced a failed payment where the amount was debited but no ride was confirmed.
Refunds will not be provided for:
- Completed rides that were delivered as booked.
- Cancellations made after the driver has already been dispatched (cancellation charges may apply).
3. Refund Request Procedure
If you believe you are eligible for a refund, please contact us at booking@taxiwalebhaiya.com with the following details:
- Your full name and contact number
- Date and time of the transaction
- Amount charged
- Booking ID (if available)
- Reason for the refund request
Our customer support team will investigate the issue promptly.
4. Refund Processing Time
- Once your request is verified, we will place a temporary hold on the disputed transaction to prevent further charges.
- Approved refunds will be processed within 7–10 business days, depending on your bank or payment provider.
5. Customer Support
For any payment or refund-related concerns, please reach out to our support team:
Email: booking@taxiwalebhaiya.com
We appreciate your patience and understanding while we work to resolve your issue.